Find your payment results below
Why did my payment fail?
Common reasons for payment failure include incorrect card details, insufficient funds, or bank security blocks. Please verify your information and try again, or contact your bank for more information.
How do I know if my booking is confirmed?
Once your payment is successful, you will receive a confirmation email with your reservation details. If you do not see it in your inbox within 15 minutes, please check your spam folder.
What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment options. All transactions are encrypted to ensure your financial data remains safe and private.
Can I get a receipt for my transaction?
Yes, a digital receipt is automatically sent to the email address provided during booking. You can also request a printed copy of your invoice upon check-in at Starbase 18.
What should I do if I see a duplicate charge?
In the rare event of a duplicate charge, please contact our support team immediately with your booking reference. We will investigate the issue and process any necessary refunds promptly.
